FAQs

VAT Included - All prices shown on our website include VAT (Value Added Tax). The price you see is the final price you'll pay there are no additional VAT charges at checkout.

Yes, we ship to the UK. Orders are processed and then shipped to your delivery address, subject to the delivery times and conditions in our shipping policy.

Once your order has been processed and dispatched, delivery usually takes 7 to 14 business days. Delivery times are estimated from the dispatch date, not the purchase date.

Tracking details will be sent to your email once available. Please allow up to 5 business days for tracking information to be issued, and note that tracking updates may take a few days to appear.

In some cases, we may still be able to update your shipping address after purchase. Please contact us as soon as possible, since orders are processed quickly and changes cannot always be made.

Before dispatch: You can request a cancellation straight away, provided the order has not yet been dispatched.

After dispatch: If the order is already on its way, you will need to wait for the parcel to arrive and then complete the returns
process. The amount paid will be refunded once the product has been received and checked at our distribution centre. 

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, items must be unworn or unused, in the same condition as received, with original tags and packaging, and with proof of purchase.

To start a return, contact us at supportaureumlegacy.com. If your return is accepted, we will send instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

The fastest way to get another item is to return the original product and place a new order. We may offer free size exchanges in certain cases, but exchanges for different products, colors, or variants generally require a new order after the return.

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it as quickly as possible.

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us. Refund timing can also depend on your bank or payment provider.

We take privacy seriously and use personal information only for purposes such as processing orders, providing customer support, shipping, and improving services. The Privacy Policy also notes that no security measure is perfect, so we cannot guarantee absolute security.

Yes, you may have the right to request deletion of personal information we maintain about you, depending on your location and
applicable law. You can contact us to make that request.

You can contact us at support@aureumlegacy.com.
This is the contact address listed in both the Privacy Policy and the Terms of Service.

Yes, customers are responsible for return shipping costs. We also recommend using a trackable shipping method.